Privacy policy

VOLKA is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

INFORMATION WE COLLECT
We collect only what is necessary to process your order and provide great service:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely via Yoco)

HOW WE USE YOUR INFORMATION
Your information is used to:
- Process and fulfil your order
- Send order confirmations and tracking updates via email or WhatsApp
- Provide customer support
- Improve your shopping experience

PAYMENT SECURITY
All payments are processed securely through Yoco, a trusted South African payment provider. VOLKA does not store any card or banking details.

MARKETING
From time to time, we may send you promotional offers or product updates. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link.

YOUR RIGHTS UNDER POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)

To exercise any of these rights, contact us at support@volka.co.za

DATA SHARING
VOLKA does not sell or share your personal information with third parties, except where necessary to fulfil your order (e.g. our courier partner).